Outwith normal office hours, which are 9.00 am - 5.00 pm, Monday to Thursday and 9.00 am - 4.00 pm on a Friday, Reidvale Housing Association operates an Emergency Out of Hours repairs service.
Emergency repairs include;
- major power loss, including after flooding (not trip switch reset);
- boarding up smashed windows;
- gaining access where you are locked out;
- burst pipes and flooding;
Please consider if the repair is a genuine emergency before contacting our out of hours service. If it can wait til the next working day, please wait and report it then. This will allow the contractor to focus on the genuine emergencies and will enable us to keep our costs down and your rent affordable.
If you require an emergency repair (other than no heating / hot water), outwith normal working hours, please contact 0141 554 2406, press option 1, and provide the call handler with as many details as possible to allow them to send the correct tradesperson. For no heating/hot water emergencies, please contact James Frew GasSure on 01294 468113.
The tradesperson will attend within four hours so you must remain at your property until the contractor arrives.