We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us. This guide describes our complaint procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.

File Description File Size
Complaints Handling Procedure PDF icon 284KB

Are you a Reidvale resident? ( required )
If you have recently been in contact with us, did we reach the standard of service you expected? ( required )
Would you like us to treat your feedback as a formal complaint? ( required )

Note: information on how we handle and use your personal information that you provide to us is included within our Privacy Policy.