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COMPLAINTS

COMPLAINTS

Our Complaints Handling procedure reflects Reidvale Housing Association's commitment to valuing complaints.  Complaints give us valuable information we can use to improve customer satisfaction.  For our staff, complaints provide a first hand account of the service user's views and experience, and can highlight problems we may otherwise miss.

Over the period 1st October to 31st December 2016 the Association received three complaints.  Two of the complaints were about the quality of time taken to carry out repairwork and one was dissatisfaction with the manner in which an anti social complaint was handled.  The Association upheld the two complaints concerning repairs but found that the complaint concerning the anti social investigation could not be upheld.

For details on our Complaints Performance please click on this link .  

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